Returns & Exchanges Policy
At Deconstruct, we prioritize your skin's health and satisfaction; if you receive a damaged or incorrect product, you can initiate a return within 5 days of delivery. Due to the personal nature of skincare, we can only accept returns on unused and unopened items to maintain hygiene standards.
Initiate Request
Contact our support team at support@deconstruct.com with your order ID and clear photos of the product within 5 days of receipt.
Verification Process
Our quality control team will review your request and images to approve the return based on the item's condition.
Pickup Arrangement
Once approved, we will schedule a reverse pickup from your registered address at no additional cost to you.
Refund Issuance
After the product reaches our warehouse and passes inspection, your refund will be processed to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing